Field service software is evolving rapidly with the introduction of artificial intelligence, 5G connectivity, and extended reality. The latest tools and applications empower employees worldwide to unlock new productivity levels, collaborate with teams, and minimize risk.
With the right immersive tools, staff members can instantly access the support and content needed to deliver better customer experiences and reduce operational costs. The challenge is in finding the top vendors focused on the field services space.
We’ve created this comprehensive market map exploring some of the leading solutions offered by XR field service software vendors to help.
The article provides a snapshot of the vendors featured in our Field Service Marketplace.
- Taqtile
- Help Lightning
- CareAR
- Arvizio
- XMReality
- TeamViewer
- Virnect
- Vsight
- ThirdEye
- Zoho
- Streem
- VISR
Taqtile
Focusing on augmented reality solutions in field service software, Taqtile produces intelligent applications that ensure deskless workers can stay productive on the move. The company’s Manifest platform is built to support end-to-end scalability, allowing companies to create powerful AR experiences without coding or specialist skills.
Taqtile’s solutions support on-the-job in-situ authoring and allow companies to develop content for a range of devices. There’s also support for static and animated 3D models and digital twins. Companies can also take advantage of scheduling and project management tools, integrated training systems, and remote collaboration features like real-time video and content streaming.
Help Lightning
Help Lighting creates remote visual assistance software for next-generation collaboration and innovation in the field services. The company’s enterprise-level platform supports augmented and mixed reality experiences through headsets and smartphone devices. The platform includes advanced features for visualization, knowledge management, and collaboration.
Additionally, Help Lightning’s platform is fully customizable, with hyper-quick merged reality capabilities and solutions for auto-guided self-help. Companies can also take advantage of spatial computing features and AI-enabled value analytics and reporting tools.
CareAR
CareAR’s technologies support a wide range of companies in the manufacturing, industrial, and other industries. The company gives businesses the tools they need to create immersive experiences for training supporting team members, and delivering customer experiences. With the platform, users can leverage artificial intelligence and augmented reality content creation tools.
The CareAR Experience builder ensures teams can create custom and branded self-solve workflows, leveraging 3D models and instant guidance. CareAR even ensures teams can leverage its technology on various devices, working in partnership with smart wearable and smartphone vendors.
Arvizio
Working with companies from numerous industries, Arvizio offers a combination of AI and mixed reality powered solutions. The Arvizio AR Instructor solution assists companies in guiding frontline teams, with step-by-step instructions and support. With AR Instructor, technicians can also connect and collaborate with remote experts in real-time, while accessing advanced AI services.
Arvizo takes a holistic approach to delivering extensive XR experiences to companies, with assistance for everything from conceptualization to solution implementation. The team can even help companies integrate their MR solution with their existing IT systems.
XMReality
Specializing in AR-powered remote visual assistance solutions, XMReality produces field service software that empowers faster problem-solving and enhanced collaboration. The platform supports various wearables and smartphones, allowing users to send instructions, guidance, and content to users anywhere in the field. Plus, there are intuitive annotation tools for virtual content.
Customers can share images and documents using XMReality’s apps, as well as their entire screen. There’s also the option to take screenshots and record videos from sessions for future training initiatives. There are also built-in tools for collaboration, communication, and access control, offering enterprise end-to-end solutions.
TeamViewer
A well-known solution provider in the world of Field Service software, TeamViewer gives companies access to remote desktop, access, and support technologies that work across various devices. The company specializes in highly secure solutions that enable companies to share content with team members and collaborate in any setting.
There’s even a dedicated Teamviewer solution for the Apple Vision Pro, which supports immersive troubleshooting with customizable instructive workflows and interactive 3D models. Teamviewer’s solutions are engineered for scalability and include comprehensive access controls to ensure data is kept safe across multiple environments.
VIRNECT
VIRNECT develops products and services for 3D real-time visualization use cases. The company produces field service software for everything from virtual and augmented reality to remote monitoring and operation, and telecommunications. Solutions offered by VIRNECT include the Remote platform, specially designed for sharing content and boosting collaboration.
The field management solution connects employees and supervisors, offering access to recording tools and content-sharing capabilities, with built-in security. Companies can also take advantage of VIRNECT Make to create their own XR content without extensive coding skills. Plus, companies can also use the ecosystem to build and manage digital twins.
VSight
Vusix partner Vsight offers access to a remote service platform intended to help improve efficiency with augmented reality and collaborative tools. Solutions produced by the company include the Vsight Remote application, which allows companies to deliver remote support to workers whenever they need it, with annotatable content and recording capabilities.
Employees can use Vsight Remote to collaborate on files, record, and export sessions, as well as share and manage 3D modules or PDF manuals. The solution also seamlessly integrates with backend technologies such as CRM and ERP software and ticketing systems. Plus, it includes automatic data storage and seamless options for guest access.
ThirdEye
Leader in augmented and mixed reality smart glasses hardware and AR software, ThirdEye produces a range of solutions for field services companies. The organization produces a range of software applications, such as HoloEye AI for holographic collaboration, RealEye AI for on-the-job training and guidance, and VisionEye for product prototyping.
RealEye AI even includes collaboration features for video and audio communications, screen, and content sharing. What’s more, ThirdEye’s comprehensive device management platform ensures business leaders can track device utilization and productivity across their organizations. All solutions include end-to-end security and support extensive customization options.
Zoho
Known for its wide range of cloud-based applications, Zoho produces solutions for customer service, project management, collaboration, and field service management. The Zoho FSM solution simplifies work order management, allowing companies to organize customer data, job history, and other data seamlessly. There’s also the option to combine Zoho’s technology with extended reality, with solutions for live streaming, 3D object highlighting, and communication.
Zoho Lens is the flagship augmented reality remote assistance software for the company, with built-in multi-participant solutions and recording capabilities. Companies can also take advantage of Zoho’s flexible platforms to build their own immersive experiences for training and support.
Streem
Streem produces simple and user-friendly AR solutions for customer support, field services, and sales. The organization’s technologies combine 3D content and augmented reality experiences with artificial intelligence, data capture solutions, and communication options. With Streem, users can annotate video streams and share guidance with employees anywhere in the world.
Users can also access flexible API and SDK solutions from Streem for creating branded and customizable workflow experiences. Streem’s technologies are accessible from a wide range of devices and can integrate with numerous service management and productivity tools. The company can also offer support, guidance, and training to teams.
VISR
VISR, or VISR dynamics, supports companies in creating accessible, engaging, and safe experiences for training and collaboration in the metaverse. The company’s solutions support energy and industrial companies, as well as those in the education sector. For field services companies, VISR specializes in the development of training resources to help with onboarding, technical knowledge acquisition, and safety training.
The VISR Stage ecosystem is highly customizable and scalable, with multi-location and multi-user support. Companies can also use VISR to create custom quality assessment workflows. VISR is also partnered with the Metaverse Standards Forum and works alongside companies like Microsoft, Lenovo, and Magic Leap.
