TechSee is an augmented reality (AR) company that uses computer vision AI for remote field service and customer self-service. The company was founded in 2015, witnessing a meteoric rise in the last few years. Gartner recognised it as a “Cool Vendor” in 2018, it was the Best Use of AI winner in the 2020 Auggie Awards, and Salesforce recently invested in its $30 million Series D funding round.
TechSee’s primary audience includes telecom, insurance, manufacturing, utilities, retail, and consumer electronics, and outsourcing companies also use TechSee’s technology to serve their customers.
Let us review the company’s key features in more detail.
What are the Key Features of TechSee?
TechSee’s biggest USP is its patented technology that lets machines recognise physical products and streamline their maintenance/repair.
Computer vision AI
The solution can analyse visual data to identify physical objects. You can define automated workflows based on the visual data to offer real-time support for field agents, as well as customers using self-service. It also creates a visual library of issues, and predefined resolutions using the data, allowing your service personnel to gain from a shared knowledge repository.
Customer history and CX contextualisation
Every customer interaction through TechSee is recorded as part of the customer information repository. This data is utilised for future interactions, providing added context. Customer data can also be leveraged for internal communication and training, in compliance with data usage rights, privacy policies, and consent.
Powerful AR technology
TechSee has a wide range of AR capabilities, including a conversational assistant that guides users with AR instructions. You can measure real-world dimensions using AR, you can annotate the physical environment using AR, and AR+deep learning allows TechSee to accurately track objects. TechSee’s AR capabilities are available through its web app, the native mobile application, or any other system in which you need to integrate TechSee.
Integration with your service systems
TechSee fits seamlessly into your existing customer service systems, including the CRM, omnichannel presence, SMS gateway, IVR, and mobile applications. This lets you embed AR and computer vision AI with incredible flexibility, introducing these interventions exactly at the point of the customer journey where it is needed.
What are the Benefits of Using TechSee?
Augmented reality can dramatically boost your customer service capabilities, also enabling new business models like DIY products. Using TechSee, you can gain from a one-stop-solution for both your field personnel and the end-customer, equipping them with easy-to-understand instructions that are based directly on their real-world physical surroundings.
Depending on your use case, you could also leverage one of TechSee’s pre-built solutions for contact centres, field service teams, and customer self-service.
Who Should Use TechSee’s Solutions?
TechSee is ideal for mid-sized-to-large enterprises, thanks to its resilient AWS hosting, application-level security, and GDPR compliant privacy policies. Its native integrations with Salesforce, Zendesk, ServiceNow, SAP, Oracle, etc., are also important drivers for adoption in this segment. Organisations like Vodafone, Orange, and Comdata rely on TechSee for their customer servicing capabilities.
