Leading provider of global solutions for remote connectivity, TeamViewer, recently announced that it has updated the app it offers on the Salesforce AppExchange. The new updated integration empowers customers to create Service Cases with TeamViewer that deliver support from contact accounts, Salesforce cases, and more.
Users can now access TeamViewer pilot sessions that support and empower front-line workers and technicians, offering AR experiences to help anyone with 3D object tracking, spatial markers for real-world objects, and text annotations options. Built for the Salesforce platform, the TeamViewer app is now available within Salesforce AppExchange.
Exploring TeamViewer’s AR Solution
The new AR functionality supports experts, agents, and front-line worker sin initiating AR experiences for internal and external users, directly from Salesforce accounts and opportunities. This updated integration will allow experts to connect with on-site technicians through TeamViewer pilot, supporting them with any physical tasks or configuration issues.
There’s a new one-click SMS share function that retrieves the language and phone number of the individual in the Salesforce environment for quick communication. Users can also enjoy better performance through a new app design supported by Salesforce Lightweight components.
Improved customization of the integration plugin with he option to add information to any Salesforce screen is now available. What’s more, updated permission sets will help leaders to determine which tools should be available to which users.
The GM of Salesforce AppExchange, Woodson Martin said that the new TeamViewer app is a fantastic addition to AppExchange, powering digital transformation for customers by enabling various remote support needs. The AppExchange experience is constantly evolving to enable partners to build more advanced solutions and improve customer experience.
Alfredo Patron, the Executive VP for business development at TeamViewer, said that the company is proud to continue its collaboration with Salesforce by offering more innovation and functionality through the TeamViewer app.
Creating Team AR Experiences
The TeamViewer team is committed to delivering better access and control of powerful computing devices in the digital world. However, the company knows that some problems in the real-world will occasionally require remote experts to be able to see what someone is seeing on the front-line. AR solutions allow for a better customer service and guidance here. TeamViewer pilot provides the functionality that teams need to support their clients.
Admins will be able to easily deploy the new AR enhanced integration with Salesforce in a series of small steps. Additionally, the team leaders can choose exactly how much access any business user can have at any moment. To access the new integration, a Salesforce license and TeamViewer account is required.
