Founded in 2012, Munich-based AR and MR specialist, RE’FLEKT has really come into its own in the last few years. In 2019, the company held a Series B funding round, where it picked up $1.4 million from investors. The company now has two flagship solutions – RE’FLEKT ONE and RE’FLEKT Remote, intended for specific enterprise use cases. These are used by companies such as Bosch, Audi, Hitachi, Siemens, and Porsche, among others.
RE’FLEKT also leans heavily into the medical and healthcare sector as a target customer for its immersive technologies.
What are the Key Features of RE’FLEKT?
RE’FLEKT’s two flagship solutions, ONE and Remote, are meant for AR-enhanced industrial work and smarter remote collaboration, respectively. The company also offers services for custom projects, bringing its extensive AR and MR expertise to your unique business requirements.
Here are some of the capabilities you could expect with RE’FLEKT.
Application development aids
RE’FLEKT ONE includes tools for scalable production of AR apps that can be used for training, sharing instructions, product communication, etc. – essentially converting your 2D manuals into interactive guides. RE’FLEKT ONE integrates with Siemens Team Center in case you already have product lifecycle management (PLM) data you want to fetch with ONE.
One-touch remote assistance
RE’FLEKT Remote lets field personnel communicate with remote experts sitting in an office at a single click. You can establish a secure live connection between two devices, including ruggedised phones, and smart glasses. The solution can be white-labelled with your company branding.
Meetings and communications
Starting a meeting is extremely easy with RE’FLEKT Remote, as you can generate guest access codes that are shareable over any channel. This allows external users to log in and provide assistance even if they do not have the app installed. You can also start private or group chat sessions for asynchronous messaging, sharing files or photos (complete with annotations) as well.
In-app ticketing and resolution
The admin portal on RE’FLEKT Remote has an incident management module that lets you view queries, categorise support tickets, and build a visual knowledge base of the data flowing through the solution. For a custom solution, you can consider RE’FLEKT ONE to build a bespoke operations and maintenance app, tweaking the workflow as per your unique needs.
What are the Benefits of Working with RE’FLEKT?
RE’FLEKT gives you the option to choose between a turnkey AR software or a custom solution, informed by the company’s years of expertise and established workflows. Content created through RE’FLEKT ONE can be published to Microsoft HoloLens’ MR library for consumption via smart glasses. Finally, RE’FLEKT Remote’s streamlined communication capabilities like guest access, one-click communication and AR annotations make it an important productivity aid for any organisation.
What are RE’FLEKT’s Various Solution Models?
Both Remote and ONE are available in three tiers. You can choose from the starter bundle, the standard bundle, or the premium bundle for RE’FLEKT ONE. RE’FLEKT Remote comes in three subscription-based editions for 10, 20, and 50 active users respectively.
