Dell Technologies, a major US computer manufacturer, recently introduced a new app to repair Dell systems using augmented reality (AR) technologies.
The company’s AR Assistant tool provides instructions for consumers to repair over 100 devices, including some of its Presario, XPS, Alienware, Inspiron, Vostro, and Latitude PCs and laptops, and is freely available to download on Android and iOS smartphones, tablets, and other devices.
The app allows users to overlay repair information via their devices and access 360-degree digital twins of some of the Rock Round, Texas-based firm’s products using its Clone Technology.
Dell hopes to boost sustainability and repair access by using the app rather than remote professionals, namely after the onset of the ongoing COVID-19 pandemic. The tech firm expedited the release of the new tool as technicians could not travel onsite due to national lockdown restrictions.
The Assistant App hopes to streamline repairs without additional kit to view visuals, boosting the company’s repair capabilities. The US tech giant also aims to expand its novel solution by a further 20 systems at the end of the summer, the company explained.
The Rise of AR Remote Guidance
The news comes amid a series of new remote guidance tools in the extended reality (XR) market, namely amid major vendors such as Arvizio, Taqtile, and RealWear, which aim to reduce physical repair dispatches and facilitate
Arvizio, an Ontario-based AR firm, recently announced had released its Arvizio Instructor digital twin system, which offers 3D models documents, and other digital assets for remote guidance procedures.
Taqtile also trialled its Manifest AR platform in the US Army’s Augmented Reality Maintainer-Operator Relay System (ARMORS) in March after a Phase 2 Small Business Innovation Research (SBIR) contract, greenlighting the Seattle, Washington-based enterprise to facilitate paperless repairs and maintenance procedures for military vehicles.
