Today, Xerox-owned immersive communication firm CareAR highlighted its success with partner Tata Consultancy Services (TCS) in delivering a worldwide integration of its collaboration solutions to enterprise end users.
Recognizing TCS as its Global Solutions Integration Partner of the Year 2023 award, CareAR highlighted how TCS delivers outstanding performance, innovation, and leadership when leveraging CareAR systems such as Assist and Instruct.
The President of CareAR, Kirk Pothos, said:
TCS has consistently demonstrated excellence in integrating complex solutions, delivering value to clients and driving transformative change. Through the integration of CareAR Assist and CareAR Instruct, TCS has set itself apart as a partner by exceeding client expectations. We are proud to recognize TCS’s commitment to innovation and enhancing its service experience management to benefit its customers and employees.
TCS uses CareAR’s XR solution portfolio to enable remote issue resolution, visually guided workflow and self-solve solutions. According to CareAR, the firm’s immersive communication solutions enhance end-customer experiences and field service operations.
V Rajanna, the President of Technology, Software, and Services at TCS, also added:
We are excited to have been awarded the ‘Global Solutions Integration Partner of the Year 2023’ by CareAR. TCS and CareAR are creating integrated AR & digital twin solutions that enable enterprises to transform their service operations and end customer experience. Our deep talent pool and partner ecosystem have been key to setting new benchmarks in innovation and client success.
Moreover, by highlighting CareAR’s success, the firm showcases how the firm’s firm can help transform enterprise telecommunication systems.
The TCS partnership also allowed CareAR to support its championed end users by combining AI and AR technologies for an all-in-one digital transformation tool ready for several use cases, such as client support, contact centre, fieldwork, and training.
CareAR: A History of Partner Success
CareAR is dedicated to working with enterprise clients to distribute its remote communication platform worldwide. One such example is CareAR’s work with Lenovo.
CareAR worked with Lenovo last year to distribute its SXM platform for the Lenovo ThinkReality A3 smart glasses, which allow users to view multiple screens, stream video and audio, and object recognition using simultaneous localization and mapping (SLAM) techniques to superimpose digital assets.
The ServiceNow platform developed by CareAR aims to assist field technicians by using Lenovo glasses to connect them with remote guidance experts. This collaboration provides technicians with live instructions, visuals, and digital twins, among other helpful features.
According to Bulent Cinarkaya, the General Manager of Field Service Management at ServiceNow, AR and VR technology is essential to providing safe, efficient field service management experiences and resolving issues quickly to minimize expensive on-site visits.
Cinarkaya stated that the partnership with Lenovo and CareAR will enable enterprise customers and service technicians to expand AR to hands-free use cases and optimize how enterprises train technicians, share knowledge, troubleshoot issues, and offer support.
Vishal Shah, the General Manager of XR and Metaverse for Lenovo, also explained that the fast-paced nature of enterprises often presents significant challenges for field technicians to gain instant access to customer sites, which is crucial to resolving issues quickly.
Shah added that the ThinkReality platform Lenovo pairs well with CareAR to modernize the service experience, empowering field technicians and enterprise customers to access the insight needed to quickly identify and repair issues, reducing truck rolls and costly downtime.
